Our COVID Protocols

Thank you for choosing to experience beauty with ACG during the 21-22 season. We look forward to inspiring one another through kindness and creativity this year, while maintaining safe and thoughtful practices.

We will follow the guidelines below for both concert and educational events, based on the City of Austin’s current COVID Risk Stage, as updated online here

Stages 1-3: Events will be full capacity with masks optional.

Stages 4-5: Masks are mandatory at stages 4 and 5 for all guests and staff. ACG will be checking temperatures at the door, anyone with an elevated temperature will be asked to leave. Food and drinks will not be served. Streaming options and refunds will be offered for all ticket holders at Stage 4 and 5. At Stage 5 concerts will be held at reduced capacity with social distancing. Seat assignments will convert to open seating by tier.

Specific Stage 4 and 5 accommodations will be communicated by email on a per-event or per-program basis, and will vary according to available spaces and resources, weather, data, and other factors. 

Please do not attend your concert or class if you, or anyone in your household or group, are experiencing symptoms related to COVID-19, or if you have been exposed to someone who has tested positive within 14 days. Refunds will be made available. 

Please note: Nearly all major concerts will be available as live-streams via our UpClose Online Series.

Questions or comments about our COVID Protocols? Call 512-300-2247